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Case Study

Strengthening Security and Improving User Experience with Advanced Authentication Solutions for Seamless Application Access 

About

A California-based innovative HealthTech startup needed a robust solution for user authentication that would enhance security, provide seamless access across multiple applications, and improve healthcare professional and patient experience for both internal and external users. 

Challenges

Managing Healthcare professional and partner integration authentication access to multiple applications securely and efficiently while enhancing experience. 

  

  1. Simplify User Management:

    • Reduce the administrative burden of managing multiple user credentials across various applications. 

  2. Enhance Security:

    • Implement strong authentication methods to protect sensitive financial data and comply with industry regulations. 

  3. Improve User Experience:

    • Enable single sign-on (SSO) capabilities to streamline user access to applications. 

  4. Seamless Integration:

    • Ensure compatibility with existing identity management systems and third-party applications (i.e Google, Okta, Ping). 

Our solutions

To address Client’s needs, we proposed implementing OAuth 2.0 and SAML 2.0 as the core authentication frameworks for their application ecosystem. ​​

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  1. OAuth 2.0:  

    1. Use Case: API Authorization 

    2. Implementation: Utilized OAuth 2.0 to manage access to  Client’s APIs, allowing third-party applications to authenticate users without exposing user credentials. 

    3. Benefit: Enabled secure delegated access to APIs, allowing partners and internal applications to interact securely. 

  2. SAML 2.0:  

    1. Use Case: Single Sign-On (SSO) 

    2. Implementation: Integrated SAML 2.0 to provide SSO capabilities across various enterprise applications, including Azure AD, Okta, Google, and Ping. 

    3. Benefit: Healthcare professionals could access client’s applications with a single set of credentials, reducing password fatigue and improving security. 

Outcome and Metrics of Success: 

  1. Increased Security:

    • Achieved a 30% reduction in security incidents related to credential management within the first six months post-implementation. 

  2. Improved User Experience:

    • User login times decreased by 50% due to SSO capabilities, leading to higher productivity and user satisfaction. 

  3. Reduced Administrative Burden:

    • IT staff reported a 40% decrease in time spent managing user accounts and password resets. 

  4. Enhanced Compliance:

    • Successfully met regulatory compliance requirements for data protection by implementing strong authentication protocols.  

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