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Case Study

E-Commerce (SAP Integration)

About

A client has a high-performance e-commerce platform designed to streamline the online purchase and management of their product. The store provides an intuitive shopping experience, enabling their customers to seamlessly buy devices and accessories with advanced payment and authentication systems. 

Challenges

  1. Real-time Inventory and Order Management: 

    • Ensuring real-time synchronization of products and orders between SAP Commerce Cloud and the frontend.  

  2. Content Personalization and Management: 

    • Dynamically managing content through Contentful to display up-to-date product information, promotions, and learning resources.  

  3. Secure and Smooth Payment Integration: 

    • Integrating Stripe to handle transactions securely while supporting different payment methods.  

  4. Scalable Authentication: 

    • Implementing Auth0 to manage user authentication across various customer types with role-based access control.  

  5. Performance Optimization: 

    • Ensuring fast load times and smooth rendering on all devices, given the high expectation of healthcare customers.  

  6. Seamless Deployment and Scalability: 

    • Maintaining zero-downtime deployment and scalability with Vercel, even during product launches or promotions.  

Our solutions

  1. Backend Integration with SAP Commerce:

    • Cloud: Integrated SAP Commerce Cloud to manage product catalogs, pricing, orders, and inventory efficiently. 

    • Real-time updates to prevent overselling and ensure accurate stock availability.  

  2. Dynamic Content Management with Contentful: 

    • Utilized Contentful to manage product descriptions, learning resources, and promotions dynamically. 

    • Displayed features and access to library of coach videos, directly on the product pages.  

  3. Frontend Development: 

    • Developed a high-performing, SEO-friendly frontend, providing smooth navigation and fast load times. 

    • Enabled server-side rendering (SSR) to improve performance and deliver real-time product updates.  

  4. Payment Integration with Stripe: 

    • Integrated Stripe for secure payments, supporting multiple payment options and automatic invoice generation. 

    • Managed customer IDs and payment flows through Stripe to streamline checkout processes.  

  5. User Authentication: 

    • Implemented Auth0 for secure, scalable authentication, supporting multiple user roles (administrators, customers, etc.). 

    • Enabled Single Sign-On (SSO) for returning users to improve customer experience.  

  6. Vercel for Deployment and Performance: 

    • Deployed the platform on Vercel, enabling fast, reliable performance with global content delivery. 

    • Set up automated deployments to handle updates without downtime.  

Outcome and Metrics of Success: 

  1. Enhanced User Experience: 

    • Customers experienced faster load times and smooth navigation, leading to a 20% increase in order completion rate.  

  2. Real-time Inventory and Order Synchronization: 

    • Reduced order delays by 30%, thanks to real-time product and inventory sync with SAP Commerce Cloud.  

  3. Increased Customer Satisfaction: 

    • Role-based authentication with Auth0 and secure payment options via Stripe resulted in a 15% rise in returning customers.  

  4. Faster Go-to-Market with Vercel: 

    • Automated deployments reduced downtime to near zero, allowing the store to scale efficiently during product launches and promotions.  

  5. Improved Payment Handling: 

    • Stripe integration streamlined the checkout experience, reducing cart abandonment rates by 25%.  

  6. Scalable Content Management: 

    • Contentful allowed the team to update product descriptions and promotions on the fly, enhancing marketing agility.  

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